JOB POSTING INFORMATION
--------------------------------
JOB TITLE: NOC Training Engineer
SSONETCODE: 1300170
JOB CATEGORY: Administrative Support
JOB AREA:
FUNCTION CODE: TRG
INDUSTRY CODE: OTH
JOB STATUS: Full Time
COUNTRY: US
POSTAL CODE: 30342
REGION: GA
MUNICIPALITY: Atlanta
SALARY LEVEL: Salary commensurate with experience

BENEFITS:

--------------------------------

JOB DESCRIPTION:

SUMMARY OF POSTITION:

This individual must have high level, big picture understanding of CCI products and technical concepts in order to develop and deliver training to the Network Operations Specialist and Engineers within the NOC.

The individual will plan, coordinate, direct, and conduct training and staff development programs for the NOC organization through hands-on training development and joint partnerships. Will also conduct needs analysis studies and confer with managers and supervisors to determine training needs for NOC Specialist and Engineers. Will analyze the scope of each training project ensuring the most effective and efficient method is achieved. Develop customized training plans to overcome skill deficiencies and achieve desired performance and quality assurance levels.

POSITION RESPONSIBILITIES:

1. Partner with Engineering Design and Ops Integration to understand new designs and develop necessary training needed for the NOC.
2. Evaluate, design and develop necessary NOC training material.
3. Host and conduct troubleshooting tutorials with NOC staff following outages.
4. Develop Knowledge Base for NOC.
5. Develop and sustain a training track for NOC personnel.
6. Develop grading/level system for NOC personnel.
7. Develop outage reenactments for specific focus session.
8. Formulates training policies, programs, and schedules, based on identified training needs, company production processes, business systems, and/or changes in products, procedures or services.
9. Lead selection and development of appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role and computer-based training.
10. Oversee new hire orientation content and materials.
11. Conduct instructional learning sessions such as, but not limited to, individual training, group instruction, lectures, demonstrations, and simulation exercises.
12. Work with all areas of Network Operations to identify common training needs across key job functionalities and requirements from new and/or revised processes/procedures.
13. Train identified SMEs and supervisory personnel in effective techniques for training, such as new employee orientation, on-the-job training, career development, and adaptations to changes in policies, procedures and technologies.
14. Evaluate training effectiveness by observing the performance of specialist and engineers and soliciting both formal and informal feedback from the individuals and teams.
15. Interface with target audience and SMEs to develop effective training curriculum for the NOC driving continuous improvement through ?Best in Learning? solutions.
16. Accountability for all aspects of training projects, including planning, forecasting, scope and requirements, design/development, logistics, and evaluation.
17. Coordinate development of innovative programs for training and support materials (via Stellent Document Repository, user guides, job aids, computer based and self paced training, etc.). Additionally, responsible for ensuring timely updates to all NOC related training documents and materials.
18. Assist the NOC Managers with training needs assessments of NOC Specialist and Engineers for coaching and development opportunities.
19. Compile data from past and current year training requirements for budget forecasts and to justify future training expenditures.
20. Create and develop partnerships with internal business partners. Establish and maintain relationships with peer corporate/system training organizations as well as third-party learning content providers.

--------------------------------

QUALIFICATIONS: QUALIFICATIONS:

1. Typically requires BS/BA in Electrical Engineering, Computer Engineering, Computer Science, or related discipline. Generally 5-8 years of experience in related field. MS/MA and generally 3-5 years of experience in related field. Certification required in some areas
2. 5-8 years of experience in a related field.
3. 2+ years experience in a training environment.
4. Instructional design is a plus for this position.
5. Must have technical knowledge of: IPv4, IPv6, MPLS, DWDM, Ethernet, SIP, SS7, DHCP, DNS, DOCSIS, CDMA/GSM/LTE wireless.
6. Must have an excellent understanding of standards and specifications related to digital switching, data networking, transmission systems, CATV systems, VoIP protocols including the following: VoIP, SIP, Ethernet, TCP/IP and wireless
7. Must have strong written and verbal skills and be able to write effectively for all audiences, update and maintain Standard Operating Procedures (SOP?s). Must have proficiency and knowledge of software applications and personal computer operations.
8. Must be assertive, high-energy, independent, results oriented; possess a strong sense of urgency, and dedication to quality customer support.
9. Must have the ability to motivate others.
10. Proven ability to handle multiple projects and deadlines. Ability to communicate and influence effectively at all levels of the organization.
11. Demonstrated problem-solving and analytical abilities, initiative and organizational skills.
12. Demonstrated ability to facilitate learning in and out of classroom.

--------------------------------

START DATE:

END DATE:

APPLY TO EMAIL: R5546236809149@posttrak.arbita.net

APPLY TO URL: http://posttrak.arbita.net/cgi-bin/PostTrak.cgi?RefCode=R5546236809149