JOB POSTING INFORMATION
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JOB TITLE: Sr. System Administrator, National Video Operations
SSONETCODE: 1500130
JOB CATEGORY: Computer and Information Technology
JOB AREA:
FUNCTION CODE: INF
INDUSTRY CODE: OTH
JOB STATUS: Full Time
COUNTRY: US
POSTAL CODE: 30342
REGION: GA
MUNICIPALITY: Atlanta
SALARY LEVEL: Salary commensurate with experience

BENEFITS:

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JOB DESCRIPTION: Position Description & Responsibilities:

Team Member of the National Video Operations Group which provides 24x7 Operational Support & Fault Management for anything related to the receiving, processing and delivering of Centralized Video and Video over IP services on Cox National IP Backbone Network.

1. In this role, the candidate will focus on providing day to day System Administration support for Video Services at our Duke Drive Technology Center / Super HE. This includes Server and Application level support for all current and future services including Centralized Video On Demand (VOD), Central Video Capture, Broadcast Video, and all other Centralized Video Services located at Duke Drive and our Secondary Super HE in San Diego.
2. Provide 24x7 Operational Support for VOD Applications and Services. Expected to take part in a weekly, rotating 24x7 on-call support role for any issues escalated to the National Video Operations Group by the Network Operations Center (NOC). Responsible for the communication of troubleshooting & repair information to the NOC to ensure 24x7 uninterrupted delivery of VOD and Centralized Video Services. Work with 3rd party vendors and local contacts to troubleshoot and resolve customer impacting issues.
3. Perform Windows & Linux Operating System Installations, Upgrades, Patches, Monitoring, Tuning & Troubleshooting for VOD and other Video Application Services. Perform daily network administrative tasks such as network user directory services & email account creation & removal, assign security permissions, and perform daily backups of all servers.
4. Maintains production databases to ensure integrity, performance, accessibility, and recoverability of data. Develops long-term strategy for historical data retention and archival plan for storage needs; defines data retention, backup, and recovery.
5. Perform application software and database installation, upgrades and troubleshooting. Analyze, trend and manage capacity on VOD servers and Video Delivery systems.
6. Create & maintain all Operational documentation (Network diagrams, IP and Port allocations, Server HW/SW versions, etc.) related to Centralized VOD and Video Applications.
7. Become an integral part in the Development and Growth of the National Video Operations group and the support of Centralized VOD Applications and Services:
a. Review of all service and non-service affecting outages to determine best practices and recommend improvements to reduce future potential service interruptions.
b. Continually optimize the Video Network to achieve the highest level of Video Quality, Network Reliability, and Performance possible.
c. Assist in the development and improvement of Network Management & Monitoring Tools, Support & Maintenance Processes, and M&P Documentation.

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QUALIFICATIONS:

Hardware/Software Experience Required:

1. Configuration, Installation & Troubleshooting experience with Windows Linux Servers
2. Operational Video Experience or Knowledge of MPEG and/or VOD technologies a plus.
3. BS/BA in related discipline with 5-8 years of experience in related field. MS/MA with 3-5 years of experience in related field. Certification required in some areas.
4. Dept/Org Scope & Impact - Fully competent and productive professional contributor, working independently on larger, moderately complex projects/assignments that have direct impact on department and area results
5. Problem Complexity - Performs full range of standard professional level work that typically requires processing and interpreting, Identifies problems and possible solutions and takes appropriate action to resolve more complex, less clearly-defined issues.
6. Demonstrates skill in data analysis techniques by resolving missing/incomplete information or inconsistencies/anomalies in more complex research/data
7. Autonomy - Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues; Work review typically involves periodic review of output by supervisor and/or direct 'customers' of the process
8. Knowledge - Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately complex assignments. Solid knowledge of organization's technologies and practices
9. Influence/People Leadership - May provide general guidance/direction or train junior level support and professional personnel

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