Hiring Organization
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EMPLOYER ID: COX
COMPANY URL: http://www.cox.com/CoxCareer/
COMPANY NAME: Cox Communications
COMPANY PROFILE:
As the third largest cable provider in the nation, Cox
Communications, Inc. is noted for its high-capacity,
reliable broadband delivery network as well as the
company's ability to provide superior customer service.
For Cox, it's not about being the biggest; it's about
being the best.
CONTACT INFORMATION:
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NAME:
POSITION:
COUNTRY CODE: US
POSTAL CODE: 74146
REGION: OK
MUNICIPALITY: Tulsa
ADDRESS: 11811 E 51st
PHONE:
FAX:
EMAIL: R6474236809352@posttrak.arbita.net
JOB POSTING INFORMATION
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JOB TITLE: Wireless Customer Care Representative
SSONETCODE: 3300140
JOB CATEGORY: Clerical, Secretarial and Office
JOB AREA:
FUNCTION CODE: SER
INDUSTRY CODE: OTH
JOB STATUS: Full Time
COUNTRY: US
POSTAL CODE: 73118
REGION: OK
MUNICIPALITY: Oklahoma City
SALARY LEVEL: Salary commensurate with experience
BENEFITS:
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JOB DESCRIPTION: Title:
Wireless Customer Care Rep
Business Title: CCR I - Tech
Location: Oklahoma City, Oklahoma
Posting closes:
Starting Pay Range: $22,993.00
Career Level: S13
JOB SUMMARY
Under close supervision, serves as a wireless customer
care representative. Responds to routine customer
inquiries regarding billing and technical problems for
their wireless phone service as well as other Cox
products and services.
ILLUSTRATIVE ACCOUNTABILITIES
Handles incoming customer calls with the intent of
providing customer satisfaction and retention; may
introduce and sell new or additional products and/or
services
Negotiates customer claims, initiates billing
adjustments, arranges product substitutions and returns
Assesses customer needs and suggests/promotes alternative
products or services
Refers customer calls to other areas as appropriate
Records consistent problem areas
Responds on the telephone to routine technical problems
and inquiries
Responds on the telephone to routine billing and account
services inquiries.
Handles inbound calls, using professional and proactive
customer service and call control techniques
Resolves customer problems over the telephone by
directing the customer through a series of
troubleshooting steps.
Provides customer with information if outages or breaks
in service are affecting reception.
Educates customers by serving as a navigator and
consultant to products.
ESSENTIAL JOB FUNCTIONS:
Ability to sit for extended periods of time.
Ability to frequently use repetitive motions of the
wrist, hands, and/or fingers.
Visual acuity in order to prepare and analyze data and
use a calculator, computer, and other equipment at a
distance close to the eyes.
Willingness to work flexible shifts, including nights and
weekends.
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QUALIFICATIONS:
QUALIFICATIONS:
Associates Degree or equivalent experience.
1 year customer service experience, preferably in
wireless industry or other telecommunications customer
support.
Experience using windows based computer and applications
Ability to troubleshoot technical problems over the
phone.
Knowledge of Internet applications.
Strong interpersonal skills.
Good command of the English language.
Good verbal and written communication skills
Ability to retain important information and instruction.
Ability to take ownership and initiative to address
customer needs.
Good organization skills.
Knowledge of basic mathematics.
